We will dispatch your order within 1-3 business days after full payment is received. Orders are sent from Byford, Western Australia so delivery times vary depending on your location. You will receive a shipping confirmation email with your tracking number to check the estimated delivery date. Optional Express Post^ and Extra Cover/Insurance is available at checkout.
The postage cost will vary depending on your parcel size and weight, which will be calculated at checkout. Pricing starts from $9.00 for Standard Post with Tracking. Orders over $150 are shipped FREE* within Australia.
Great care is taken when packaging your order to ensure that no damage to your item/s occurs, however we recommend you purchase extra cover as Australia Post and most couriers do not offer a fragile delivery service. If you do not select 'Signature on Delivery' at checkout, we accept no responsibility for loss or non-delivery of your order and cannot provide a refund or replacement.
Orders are sent via Australia Post, TNT Express, Couriers Please or Fastway Couriers. Tracking info will be forwarded to you once your order has been dispatched.
Although we do not have a 'bricks and mortar' store, pickup from our private residence in Byford WA is available by appointment and can be selected at checkout.
International orders: If you place an order online it will exclude shipping charges. We will contact you with a quote. Any applicable customs and/or quarantine charges are the responsibility of the customer.
Wholesale orders: an invoice will be sent to you within 2 business days of placing your order, which will include the shipping charge.
*Free delivery is Standard Post w/Tracking. Far north QLD and WA, NT, remote areas and PO Boxes may incur an additional charge. We will notify you prior to dispatch if this is applicable. Wholesale and International orders are not eligible for free shipping (actual cost will be charged).
^fastest possible delivery. Next business day delivery cannot be guaranteed outside the Australia Post Express Post network.